Canora Diamonds Inc.
Effective Date: 1 June 2026
Last Updated: 1 June 2026
1. Overview
At Canora Diamonds Inc., every piece of jewellery and every diamond is carefully inspected, beautifully packaged, and delivered with the utmost care. We offer tracked shipping with insurance or declared-value protection appropriate to eligible orders delivered within Canada and the United States, subject to destination, carrier, Product and security restrictions.
For your peace of mind, parcels are shipped discreetly with no external indication of the valuable contents inside - ideal for surprise proposals and gifts. Parcels are packaged discreetly and do not normally display consumer-facing jewellery branding. International shipments may include customs or carrier documentation required by law.
Contact: support@canoradiamonds.com
2. Delivery Regions
We are an online-only jeweller. We do not operate physical retail stores or showrooms. All orders are shipped directly to your chosen address.
We currently ship to:
| Region | Countries / Territories |
|---|---|
| Canada | We ship to eligible addresses in Canadian provinces and territories. Based on carrier availability, insurance limits and shipping partners, delivery time can vary based on accessibility of location. |
| United States | We ship to eligible addresses in the U.S., subject to carrier, customs, insurance, security and address restrictions. |
We do not currently offer standard shipping outside Canada and the United States. Any exceptional international order must be approved by us in writing before purchase and may be subject to separate terms, taxes, duties and restrictions.
3. Processing and Production Times
3.1 Ready-to-Ship Items
In-stock jewellery and loose diamonds that are ready for dispatch typically ship within 3-5 business days after we accept the order and complete payment, fraud, identity, address and availability verification. Business days exclude Saturdays, Sundays and applicable public holidays in Ontario and, where relevant, the location of our manufacturing or fulfilment partner. Processing and production times are separate from carrier transit times. "Dispatch" means the date the parcel is handed to the carrier; it does not mean the delivery date.
3.2 Bespoke and Custom Items
Custom engagement rings, bespoke jewellery, and any type of other customized items with your specifications are manufactured by our approved partner facilities in India. Unless otherwise stated, completed Products are then imported into Canada, inspected through our quality-control process and dispatched through our Canadian fulfilment operations.
Estimated production periods begin only after due payment has cleared, required identity or fraud checks are complete, the selected diamond, gemstone and materials are available, the customer has provided all required measurements, engraving details and specifications, and any required CAD rendering or design approval has been received.
Estimated production times are:
| Product Type | Estimated Production Time |
|---|---|
| Classic solitaire settings | 2-4 weeks |
| Diamond-set designs (halo, pavé, vintage, trilogy) | 3-6 weeks |
| Fully bespoke / custom design | 3-5 weeks |
| Loose diamond sourcing (non-stock) | 1-3 weeks additional |
Production or dispatch may be delayed by design complexity, customer approval delays, diamond or gemstone availability, material shortages, quality-control requirements, manufacturing schedules, customs clearance, carrier disruption, public holidays, seasonal demand or events beyond our reasonable control. Your order confirmation will include only an estimated dispatch date. Nothing in this section limits any right to cancel or obtain a refund for delayed shipment or delivery where such a right applies under law.
3.3 Expedited Production
Expedited production may be available for certain Products for an additional fee. Availability and estimated timing must be confirmed by us in writing before purchase or before the expedited service is added to the order. Expedited production shortens the expected production period but does not guarantee delivery by a particular date unless we expressly provide a written delivery guarantee. An expedited production fee is separate from any express shipping fee. If we accept an expedited production fee but fail to provide the agreed expedited service for reasons within our control, we will refund the expedited fee. This does not automatically require cancellation of the Product unless required by law or separately agreed. Expedited service is subject to availability and cannot be guaranteed for all designs.
4. Shipping Methods and Carriers
4.1 Canada
Orders are shipped via fully insured courier service at no additional charge for standard delivery. We select the carrier and service based on destination, order value, insurance availability, security requirements and delivery conditions. We may change the carrier or service after checkout where reasonably necessary, provided the replacement service offers materially comparable security and delivery features.
Signature may be required for any order and is normally required for orders over CAD $500. High-value orders may require adult signature, direct signature, in-person identification or collection from an approved carrier location.
Where supported by the carrier, high-value orders may require delivery to a named adult recipient, presentation of government-issued identification, direct signature or collection from an authorised carrier facility. Any identity information collected by us is handled in accordance with our Privacy Policy. Carrier verification is also subject to the carrier's own terms and privacy practices.
4.2 United States
Orders are shipped via fully insured courier with signature required on delivery.
Delivery times: Estimated carrier transit time is normally 3-7 business days after dispatch, excluding customs clearance, remote-area delays, carrier disruption and circumstances outside our reasonable control. This is an estimate and not a guaranteed delivery period unless expressly stated otherwise.
U.S. shipments may be subject to customs review and clearance. The customer may be required to provide information to the carrier or customs authority, depending on the customs and delivery arrangement stated at checkout.
Express shipping options may be available at checkout for an additional fee.
5. Shipping Costs
Shipping charges are determined by destination, order value, Product category, carrier, delivery speed, insurance requirements and any applicable promotion. The final shipping charge will be displayed before the order is submitted.
| Region | Standard Shipping |
|---|---|
| Canada | Free on all eligible orders |
| United States | Free on all eligible orders; otherwise calculated at checkout |
Remote-area, restricted-address or special-handling charges may apply and will be disclosed before dispatch or at checkout. We will not impose an additional charge after order acceptance without the customer's agreement, except where permitted by law.
Express or expedited shipping rates are displayed at checkout where available.
6. Insurance
Eligible shipments are sent with insurance or declared-value protection based on the amount paid for the Product, subject to carrier and insurer limits, exclusions and claim requirements. Insurance protects Canora Diamonds Inc.'s financial interest in the shipment until the risk of loss transfers as described in Section 13. Insurance does not provide the customer with a separate cash entitlement from the carrier or insurer. In the rare event of loss or damage in transit, customers should contact Canora Diamonds Inc., rather than submitting a separate claim directly to the carrier or insurer, unless we instruct otherwise. Contact us immediately at support@canoradiamonds.com.
If a parcel is lost, damaged or tampered with in transit, the customer must co-operate reasonably with our investigation and any carrier or insurance claim, including retaining packaging, providing photographs, completing declarations and responding to reasonable information requests.
7. Packaging
Your jewellery or diamonds will arrive in luxurious, secure packaging designed to protect the item during transit. Packaging style, colour, materials and components may vary by Product, order value, availability and destination. Outer packaging is discreet and normally does not display consumer-facing jewellery branding or identify the exact contents. Customs, carrier or regulatory documents may contain legally required Product descriptions. Minor damage to outer shipping packaging that does not affect the Product, or presentation packaging is not, by itself, considered Product damage.
8. Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can monitor your delivery through the carrier's tracking portal. Tracking information is provided by the carrier and may not update in real time. A delay in tracking updates does not necessarily mean that a parcel is lost. We may limit or delay certain shipment details where reasonably necessary for security, fraud prevention or carrier compliance. Customers are responsible for monitoring tracking and making reasonable arrangements to receive or collect the parcel.
9. Delivery Address
9.1 Standard Delivery
Orders are shipped to the address provided at checkout. Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed delivery or additional charges resulting from incorrect or incomplete customer-provided information, except to the extent caused by our error or where liability cannot lawfully be excluded. Address changes are not guaranteed after an order has been placed. For security reasons, we may refuse an address-change request, require cancellation and re-ordering, or request additional identity and payment verification. Once a parcel has been dispatched, address changes or carrier redirects may be unavailable or prohibited.
9.2 Alternate Delivery Address
We may deliver to an address different from your billing address. For security reasons, orders paid by credit or with debit card to an alternate address may require additional identification and proof of address.
Note: Orders paid through certain third-party payment methods (e.g., PayPal, Shop Pay Instalments, or financing providers) may be required to ship to the billing address for security and fraud prevention reasons.
9.3 PO Boxes and Military Addresses
We do not normally ship high-value Products to PO Boxes. APO/FPO and military-address orders require written approval before purchase and may be subject to Product, value, carrier, insurance and customs restrictions. We may refuse delivery to freight forwarders, parcel-forwarding services, hotels, temporary accommodation, virtual mailboxes, shared offices or other addresses that present elevated fraud, delivery or insurance risk.
10. Failed Delivery and Redelivery
If delivery is attempted and no one is available to sign, the carrier will typically leave a notice with instructions for collection or redelivery. Parcels are held for a limited period before being returned to us. Contact the carrier promptly to arrange redelivery.
If a parcel is returned because the customer supplied an incorrect address, refused delivery without lawful justification, failed to collect the parcel or was unavailable after reasonable delivery attempts, we may charge the reasonable cost of redelivery, return shipping, storage, customs or carrier fees before reshipment, subject to applicable law. Refusing delivery does not automatically cancel an order or create an immediate right to a refund. Any return will be processed under our Returns, Refunds and Exchanges Policy after the Product is received and inspected, subject to applicable statutory rights.
If a customer fails to provide required customs or delivery information, the parcel may be returned, delayed or treated as abandoned by the carrier or customs authority. We will contact the customer where reasonably possible, but additional charges or deductions may apply where permitted by law.
11. Taxes and Duties
11.1 Canada
For Canadian delivery addresses, applicable GST/HST and provincial sales taxes are calculated and charged based on the delivery destination and applicable law.
11.2 United States
For U.S. delivery addresses, applicable state and local sales taxes may be collected at checkout where required. Shipments from Canada to the United States may be subject to customs duties, tariffs, import taxes, brokerage fees, merchandise-processing fees or other charges depending on the Product's country of origin, tariff classification, value and the customs rules in effect at the time of importation.
Unless the order confirmation expressly states that duties and import charges are included, the customer is responsible for amounts assessed by U.S. customs, the carrier, broker or another authority. Failure or refusal to pay those amounts may result in delay, return or abandonment of the shipment and may affect the refundable amount.
12. Risk of Loss
Subject to applicable consumer law, risk of loss transfers when the parcel is delivered to the customer, an authorised recipient or an approved delivery or collection location designated by the customer or agreed for the order. Inspect the parcel promptly after delivery. Visible damage, tampering, missing contents or delivery discrepancies should be reported as soon as possible and preferably within 48 hours, together with photographs of the parcel, shipping label, packaging and Product. Failure to report within 48 hours does not remove any statutory right or remedy, but delayed reporting may affect our ability to pursue a carrier or insurance claim. An authorized recipient may include an adult at the delivery address, a person designated by the customer, building concierge, authorized mailroom representative or another recipient accepted under the selected carrier service, where permitted.
High-value shipments must not be left unattended. Customers must not authorise a safe drop, signature release, unattended delivery or unauthorised carrier redirect unless we approve it in writing. If the customer independently authorises such an arrangement, responsibility may transfer in accordance with the carrier authorisation and applicable law. A tracking status showing "delivered" does not automatically resolve a claim. We may investigate the delivery with the carrier and request reasonable information, including confirmation of the delivery location, signature, identification, security footage, police report or signed declaration, where appropriate to the value and circumstances of the claim.
13. Contact Us
Canora Diamonds Inc.
Email: support@canoradiamonds.com
For delivery time enquiries specific to your location or order, our customer support team is happy to assist.
