Canora Diamonds Inc.
Effective Date: 1 June 2026
Last Updated: 1 June 2026
1. Introduction
Canora Diamonds Inc. ("Canora Diamonds", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, purchase products, contact us, or otherwise interact with us.
This policy applies to customers and website visitors in Canada and the United States, and to any other location where we make our website or service available. Canora Diamonds Inc. is responsible for personal information under its control. We have designated a privacy contact to respond to privacy questions, access requests, correction requests, and complaints.
Privacy Contact
- Legal Name: Canora Diamonds Inc.
-
Corporation Number: 1785487-1
- Policy Contact: support@canoradiamonds.com
2. Information We Collect
2.1 Information You Provide
- Identity and contact data: Name, email address, phone number, billing and shipping addresses.
- Account data: Account login information, authentication records, order history, wish list items, saved preferences, and account settings. We do not store your password in plain text.
- Transaction data: Products purchased, payment method (we do not store full card numbers), order value, delivery details.
- Communication data: Messages sent via contact forms, live chat, email, or customer service.
- Identity verification data: Where necessary for high-value orders, fraud prevention, chargeback prevention, payment verification, delivery security, or legal compliance, we may request limited identity or address verification information. Where possible, we retain only the verification result rather than a copy of your identification document.
- Custom order data: Ring sizes, engraving text, design preferences, diamond specifications or any other information which is required to fulfill the order.
2.2 Information Collected Automatically
Depending on our website configuration and your consent selection, we may collect below information.
- Technical data: IP address, browser type, device type, operating system, time zone.
- Usage data: Pages visited, products viewed, click paths, referral sources, session duration.
- Cookie and tracking data: As described in our Cookie Policy.
2.3 Information from Third Parties
- Payment processors (transaction confirmation, payment status, fraud screening results, payment verification results).
- Shipping carriers (delivery status, tracking information, customs documentation, and delivery-claim information).
- Marketing and analytics (email, SMS, aggregated campaign performance).
- Social media platforms (if you interact with our social pages, advertisements, shops, or use social login features.).
- Diamond, gemstone, jewellery, and manufacturing partners where information is needed to fulfil a custom or made-to-order purchase.
3. How We Use Your Information
We collect, use, and disclose personal information only for reasonable business purposes, with your consent where required, and as permitted or required by applicable law. We use personal information to:
| Purpose | Legal Basis |
|---|---|
| Process and fulfil orders | Contract performance |
| Provide customer support | Contract performance / Legitimate interests |
| Send order confirmations and delivery updates | Contract performance |
| Process payments and prevent fraud | Contract performance / Legitimate interests / Legal obligation |
| Verify identity for high-value transactions | Legitimate interests / Legal obligation |
| Send marketing communications (with consent) | Consent |
| Improve our website and customer experience | Consent and Legitimate interests |
| Comply with legal and regulatory obligations | Legal obligation |
| Enforce our Terms and Conditions | Legitimate interests / Legal obligation |
We do not sell your personal information in case to third parties.
4. Marketing Communications
With your consent (or as permitted by applicable law), we may send you emails, SMS messages about new collections, promotions, and jewellery care tips, product recommendations, cart reminder, and company updates. For Canadian recipients, we send commercial electronic messages only where we have express consent or implied consent permitted by Canada's Anti-Spam Legislation (CASL). Each marketing message will identify Canora Diamonds Inc., include contact information, and include a working unsubscribe mechanism. You may unsubscribe at any time using the link in any marketing email or by contacting support@canoradiamonds.com.
Transactional or service-related messages, such as order confirmations, shipping updates, security alerts, warranty communications, and responses to your inquiries, may still be sent where necessary to provide our services.
5. How We Share Your Information
We share personal information only as necessary with:
- Payment processors (e.g., Shopify Payments, Stripe, PayPal, Shop Pay etc.) to process transactions.
- Payment processors, fraud prevention providers, financing providers, and chargeback management providers.
- Shipping and logistics partners, customs brokers, delivery insurers and fulfilment partners to deliver your orders and to provide smooth services.
- Jewellery manufacturers, diamond and gemstone suppliers, grading/report verification providers, repair providers, and resizing partners where needed (only must needed data e.g., ring size, material, stone etc.) to fulfil or service your order
- IT and hosting providers (including Shopify Inc.) who process data on our behalf under data processing agreements.
- Professional advisers (lawyers, accountants, insurers, auditors, tax advisors) under confidentiality obligations.
- Government authorities, regulators, law enforcement, courts, customs authorities, or tax authorities where legally required or necessary to protect our rights.
- Business transferees in connection with a merger, acquisition, financing, restructuring, or sale of assets (with notice to you where required).
We require service providers to process and protect your information and use it only for the purposes we specify.
6. International Data Transfers
Canora Diamonds Inc. is based in Canada. Your personal information may be transferred to, stored in and processed in Canada, the United States, and other countries where our service providers, payment processors, technology providers, shipping partners, manufactures, or business partners operate.
When we transfer personal information to service providers in another jurisdiction, it may be subject to the laws of that jurisdiction. We use contractual, technical, and organizational safeguards appropriate to the sensitivity of the information and remain responsible for personal information under our control as required by applicable privacy law.
7. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy:
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 7 years (tax and accounting requirements) |
| Account data | Duration of account + 2 years after closure |
| Marketing consent records | Duration of consent + 2 years |
| Customer service communications | 3 years |
| Website analytics | 2 years (or as configured) |
| Identity verification documents | 1 years after order completion (Only as long as necessary for verification, fraud prevention, chargeback defence, delivery security, dispute resolution, or legal compliance. Where possible, we retain only the verification result rather than the document itself ) |
We may retain information longer where required by law or to resolve disputes. You can request for deletion of data at any time by contacting support@canoradiamonds.com if applicable law allows.
8. Your Rights
8.1 All Customers
You may request access to, correction of, or deletion of your personal information by contacting support@canoradiamonds.com. Before responding, we may ask you to verify your identity and provide information reasonably necessary to locate your records. We may refuse, limit, or delay a request where permitted or required by law, including where information must be retained for tax, accounting, legal, fraud prevention, warranty, dispute resolution, chargeback, security, or business-record purposes.
8.2 Canadian Residents (PIPEDA)
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you may have the right to:
- Access your personal information held by us;
- Request correction of inaccurate or incomplete information;
- Withdraw consent (subject to legal or contractual restrictions);
- File a complaint with the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca.
To exercise these rights, contact support@canoradiamonds.com.
8.3 United States Residents
Depending on your state of residence and whether applicable state privacy laws apply to us, you may have rights to request access, correction, deletion, portability, restriction, or opt-out of certain targeted advertising, sale, or sharing of personal information.
California residents have the right to know what personal information we collect, request deletion, opt out of the sale or sharing of personal information (we do not sell personal information), and not be discriminated against for exercising these rights. Submit requests to support@canoradiamonds.com.
We do not sell personal information for money. However, certain analytics or advertising activities may be considered “sharing,” “targeted advertising,” or similar concepts under some U.S. state privacy laws. Where required, we provide choices to opt out through our cookie consent tool or by contacting support@canoradiamonds.com.
9. Security
We implement appropriate technical, administrative, and organisational safeguard measures to protect your personal information, including:
- SSL/TLS encryption for data transmitted through our website;
- Secure payment processing through PCI-DSS compliant payment providers;
- Access controls and limiting employee access to personal data;
- Secure administrative access;
- Fraud monitoring and order security review;
- Regular review of our security practices.
No method of transmission or storage over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using all possible safeguards.
If we become aware of a privacy breach involving personal information, we will investigate and take reasonable steps to eliminate the risk of harm. Where required by applicable law, we will notify affected individuals, privacy regulators, service providers, payment processors, law enforcement, or other relevant parties.
We maintain records of privacy breaches as required by applicable law.
10. Children's Privacy
Our website and services are intended for adults and are not directed at children or minors. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we will delete it where required by law. If you believe we have collected information from a child, please contact support@canoradiamonds.com immediately.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, payment providers). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
12. Automated Decision-Making
We may use automated tools and service providers to assist with fraud detection, payment security, risk scoring, identity verification, sanctions screening, website security, and prevention of unauthorized transactions. These tools may flag orders for manual review, delay fulfilment, request additional verification, or result in cancellation where fraud, payment, security, legal, or delivery risk is identified.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date will reflect the most recent revision. Material changes will be posted on our website and, where required by law, we will seek your renewed consent. Changes will not apply retroactively to orders already accepted, unless required by law or agreed with you.
14. Contact Us
For privacy-related questions, requests, or complaints:
Email: support@canoradiamonds.com
