Accessibility Statement

Canora Diamonds Inc.

Effective Date: 1 June 2026
Last Updated: 1 June 2026

1. Our Commitment

Canora Diamonds Inc. is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to ensure our website is accessible to the widest possible audience.

2. Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities, including those who:

  • Are blind or have low vision;
  • Are deaf or hard of hearing;
  • Have mobility impairments;
  • Have cognitive or learning disabilities.

3. Measures Taken

We have taken and continue to take the following measures to support accessibility:

  • Using semantic HTML and ARIA labels where appropriate;
  • Providing text alternatives for non-text content (alt text on product images);
  • Ensuring sufficient colour contrast between text and backgrounds;
  • Supporting keyboard navigation for core website functions;
  • Ensuring forms are labelled and can be completed with assistive technologies;
  • Structuring headings and content logically;
  • Testing our website with accessibility evaluation tools.

4. Known Limitations

Despite our efforts, some areas of our website may not yet be fully accessible, including:

  • Some third-party embedded content (e.g., payment widgets, social media feeds);
  • Some older product images that may lack detailed alt text;
  • Some PDF documents that may not be fully screen-reader compatible.

We are working to address these limitations and welcome your feedback.

5. Assistive Technology Compatibility

Our website is designed to be compatible with:

  • Screen readers (e.g., NVDA, JAWS, VoiceOver);
  • Screen magnification software;
  • Speech recognition software;
  • Keyboard-only navigation.

6. Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or need assistance:

Email: contact@canoradiamonds.com (general enquiries) · support@canoradiamonds.com (order and product support) · policy@canoradiamonds.com (privacy and policy matters)
Subject line: Accessibility Feedback

Please include:

  • The page URL where you encountered the issue;
  • A description of the problem;
  • The assistive technology you were using (if applicable).

We aim to respond to accessibility feedback within 5 business days and to resolve issues within a reasonable timeframe.

Under the French Loi n° 2005-102 (Accessibility Law) and the RGAA (Référentiel Général d'Amélioration de l'Accessibilité), public-facing websites serving French consumers should meet accessibility standards. We are committed to ongoing compliance with French accessibility requirements.

French users may contact us at contact@canoradiamonds.com to report accessibility issues or request information in an accessible format.

8. Formal Complaints (France)

If you are not satisfied with our response to an accessibility concern, French residents may contact the Défenseur des droits at https://www.defenseurdesdroits.fr.

9. Continuous Improvement

We review our accessibility practices regularly and update our website to improve the experience for all users. This statement will be updated as we make progress.

Canora Diamonds Inc.
33 Pindar Crescent, Toronto, Ontario M2J 3L3, Canada

Conduct a formal WCAG audit before publishing this statement for French market compliance.