Delivery timing depends on whether the Product is ready to ship, made to order or custom-made. Ready-to-ship Products normally dispatch within 3-5 business days after order acceptance, payment clearance and completion of any required verification. Made-to-order and custom jewellery requires additional production time, which will be shown on the Product page or order confirmation.

Production time and carrier transit time are separate. After dispatch, delivery time depends on the destination, carrier, customs clearance and selected shipping method. The dates provided are estimates unless we expressly confirm a guaranteed delivery date in writing. See our Shipping and Delivery Policy for details.

No. Your order will ship as usual and remain duty-free within Canada. Canora Diamonds pieces are not subject to any additional taxes or fees, unless otherwise stated during checkout.

We do not normally ship jewellery, diamonds or other high-value Products to PO Boxes because signature, identification and insurance services may not be available. If an exception is available for a low-value Product, it will be shown at checkout or confirmed by us in writing.

We currently ship to eligible addresses in Canada and the U.S., subject to carrier, customs, insurance, security and address restrictions. We do not currently offer standard shipping to other countries or U.S. territories. See our Shipping and Delivery Policy for details.

We always do our best to ensure that your orders arrive to you on time. You can track it online through the link provided in your shipping confirmation email. Carrier tracking may take up to 24 hours to display the first scan and may not update in real time. If tracking has not updated after a reasonable period, contact support@canoradiamonds.com with your order number.

Eligible Products purchased directly from Canora Diamonds Inc. may be returned within 15 calendar days after delivery, subject to the conditions and exclusions in our Returns, Refunds and Exchanges Policy. Products must generally be unworn, unaltered and returned with their original certificates, grading reports, security tags, documentation and packaging.

Custom, bespoke, personalised, engraved, altered, resized, specially sourced and certain size-specific Products may not qualify for a voluntary return.

Contact support@canoradiamonds.com as soon as possible. Changes and cancellations are not guaranteed. Ready-to-ship orders may enter fulfilment quickly, while custom, bespoke, engraved, resized, specially sourced and made-to-order Products may become non-cancellable after design, sourcing or production begins.

If we can cancel an eligible order before production or dispatch, we will process the applicable refund. The fact that an order has not yet been dispatched does not necessarily mean that production or sourcing has not begun. See our Returns, Refunds and Exchanges Policy and Terms and Conditions.

Where a restock-notification option is available, you may provide your email address to receive a one-time availability alert. A restock notification does not reserve the Product or guarantee availability. If you separately consent to marketing, you may also receive promotional messages in accordance with our Privacy Policy.

Yes. Products are normally presented in Canora Diamonds packaging inside discreet outer shipping packaging. Where available, you may add a complimentary gift message at checkout.

Prices are not normally shown on a gift note or packing slip. However, U.S. customs, carrier, tax or regulatory documentation may require the order value or Product description to appear on shipping documents. Gift orders remain subject to our identity, payment, address and delivery-security requirements.

We happily accept major credit cards including Visa, Mastercard and American Express. We also accept Paypal, Shop Pay. Gift Cards (physical and digital) can also be used to pay for your order. We do not guarantee that every payment method will be available for every order. Financing or instalment products, if offered, are provided by third parties and are subject to their approval and terms.

For Canadian delivery addresses, applicable GST/HST and provincial sales taxes are calculated at checkout. Canadian customers are not normally charged separate import duties on delivery where Canora Diamonds Inc. imports the Product into Canada before domestic fulfilment.

For U.S. delivery addresses, applicable sales tax may be collected at checkout where required. Customs duties, tariffs, import taxes, brokerage or other charges may also apply depending on the Product's country of origin, classification, value and the customs rules in force at the time. The checkout or order confirmation will state whether those charges are included or payable by the recipient.

Your bank, card issuer or payment provider may apply foreign-transaction, currency-conversion or other account fees if the transaction currency differs from your account currency or if the transaction is processed cross-border. These charges are imposed by the financial institution, not Canora Diamonds Inc. Contact your provider for details before ordering.

Enter the code in the designated field before completing checkout. Promotional codes may be subject to expiry dates, minimum purchase amounts, Product exclusions, customer eligibility, usage limits and other stated conditions. Unless expressly stated otherwise, codes cannot be combined, exchanged for cash or applied after an order is submitted.

If an eligible code does not work, contact support@canoradiamonds.com before completing the purchase. We do not guarantee that a code can be applied retroactively.

Enter the gift-card code in the applicable field at checkout on canoradiamonds.com. The purchase amount will be deducted from the available balance. If the order exceeds the balance, the remaining amount must be paid using an accepted payment method.

Keep the code secure. Contact support@canoradiamonds.com promptly if you believe a gift-card code has been lost, stolen or used without authorisation.

Where digital gift cards are available, select the amount and delivery option shown on the gift-card Product page. Available delivery, scheduling and personalisation features depend on the gift-card service displayed at checkout.

Scheduled digital gift cards are normally sent on the selected date. Delivery timing may vary because of system processing, email-provider delays, spam filtering, incorrect recipient details or service interruptions. A scheduled delivery time is not guaranteed unless expressly stated.

If a gift card has been sent via email, you will receive an email notifying you once the recipient has opened it.

Care requirements depend on the metal, gemstone, treatment, setting and finish.

As general guidance:

• remove jewellery before swimming, bathing, exercise, manual work or using household chemicals;
• avoid contact with chlorine, salt water, perfumes, lotions, cosmetics and cleaning agents;
• handle jewellery carefully and avoid impact, pressure, bending or snagging;
• wipe the Product gently with a clean, soft, lint-free cloth after wear;
• store each item separately in a dry location to reduce scratching and tangling;
• do not use ultrasonic, steam, chemical or abrasive cleaning methods unless they are suitable for the Product's specific stones, treatments and setting;
• have frequently worn rings and stone settings inspected periodically.

Product-specific instructions accompanying the jewellery take priority over general website guidance. Contact support@canoradiamonds.com before cleaning a treated, filled, oiled, porous, antique or delicate gemstone.